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Ratings from our most recent CQC report are above. Below are the key findings from the inspection carried out in July 2021:
- Care and treatment was delivered in line with current evidence based guidance.
- Clinical staff we spoke with demonstrated a strong understanding of informed consent.
- Patients were provided with high quality information about the treatment provided and to promote healthy lifestyles, including in-house leaflets and videos.
- The provider actively sought feedback from patients, which indicated high levels of patient satisfaction.
- The clinic is actively involved in quality improvement activity.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- The premises were accessible for patients with mobility issues.
- Staff we spoke with gave positive feedback and told us they felt supported.
- There was a strong emphasis on continuous learning and development for staff.
- Lessons were learned and changes made as a result of incidents.
- There is oversight of nursing and non-clinical staff. There were processes in place that enabled the lead clinician to have some clinical oversight of all consultants work.
- The provider held practice privileges at other clinics, which could be used in the event of disruption to the premises.
We saw the following outstanding practice:
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The provider was involved in furthering the understanding and developing this area of medicine. The lead clinician attended national and international meetings to present and discuss developments and new techniques in the field of Dermatology.
For example, they had carried out research into the use of Confocal microscopy (RCM) which enables non-invasive imaging of superficial layers of the skin to accurately diagnose Melanoma. They had made presentations to British Association of Dermatology (BAD) in March 2020 and at a conference in New York in May 2021 in relation to their findings.
Validating CQC Reports
The CQC check a number of elements beyond those mentioned above, talking to patients to get their views, looking at how comments and complaints are handled. How we assess and monitor our quality of service and use of audit systems to help with this.
Points highlighted by the CQC can be useful for us and to patients in forming their overall view. If you would like to read the report in more depth, or see general information on their website (www.cqc.org.uk) please visit our CQC profile page.